The Problem Definition "Golden Rule"

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“Whoever has the gold, makes the rules.” Murphy’s Golden Rule I talked with a friend today who regaled me with the problems they’re currently experiencing at work … teams being assembled, and then reassembled, departmental barriers,...

Don't Mind Read – Improve How You Communicate

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“Why doesn’t my manager listen when I explain the details?” “Why doesn’t the developer just give me what I ask for?” These questions popped out during the Tutorial at this year’s AYE Conference. Realizing the energy, Steve and...

Getting to Language Revisited

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Faithful reader Jim Bullock (jbullock_at_rare-bird-ent.com) had the following comments about Getting To Language. Your diagram is interesting, at least two ways. First, when you’re not doing email (or phone) there are more “channels” than simply...

Verifying Models

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My name is Don, and I have a problem. I’m trying to make sense of my world. Sometime ago I asked myself the question, “What is the earliest indicator that something is going wrong?” And of course, I’m not happy with just a single problem,...

Force Ranking Force Dynamics

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Esther Derby recently ranted about Force Ranking. I’m not an expert on force ranking, or maybe as an independent consultant I am. I’m force ranked every time I work with a client. But as I think about what I understand involving force ranking, the logic...

Getting to Language

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Albert has an interesting job. He takes the manufacturing software the plant operators use, and creates simulation software to train operators. I started working with him when his company selected some new software, and he needed suggestions on how to do things like...